Privacy policy

Last updated: 9 November 2026

What we do not log

• The websites you visit.
• The content of your connection.
• DNS queries.

What we keep

• The email address of your account.
• Payment records: amount, date, payment method and transaction ID.
• The amount of data used per account and per device.
• The start time and end time of each session.
• The IP address you signed in from and the last activity of each session, to show you your list of sessions.
• The number of simultaneous connections.

We keep nothing else.

Why we keep it

• Your email, to sign you in and to contact you.
• Payment and usage records, to calculate your balance and to handle refund requests.
• Session times, addresses and the number of connections, to show your sessions and to apply limits that prevent abuse.

Encryption and site names

The app, the browser extension, the WireGuard file and the HTTPS proxy encrypt the connection between your device and our server with WireGuard or TLS. The SOCKS5 and HTTP proxies do not encrypt this part themselves.

After our server, your traffic goes out to the internet through the Syriatel network without encryption from us. Use HTTPS websites to protect the content.

Site names are resolved only through Syriatel's DNS servers inside Syria.

Sharing with others

• We do not sell your data and we do not use it for advertising.
• Payment providers process your payment under their own policies.
• We hand over the data listed above only in response to a legally binding request. We have no record of websites or content to hand over.

How long we keep it

• Session times, addresses and the number of connections: 30 days.
• Email and usage: as long as the account exists.
• Payment records: two years, for accounting purposes.

Cookies

The website uses one cookie, which is needed for signing in. We do not use tracking or advertising tools.

Your rights

You can ask for a copy of your data, ask us to correct it, or ask us to delete your account. We delete the account within 30 days of the request, and any remaining balance is cancelled with it. Payment records stay until the end of their retention period.

Contact

Send your requests and questions to support@syriaproxy.com. See also the Terms of service.